Conflict-Resolution Modes

Conflict-Resolution Modes

When a direct supervisor is unable to resolve the conflict, HR is normally brought in
as an intervention and mediator. Clear and open communication is the cornerstone
of successful conflict resolution, and thus HR professionals must be skilled communicators.
This includes creating an open communication environment that encourages the
disconnected parties to talk. Listening and probing with nondefensive inquiries will help
dissipate the conflict.

Steps for conflict resolution by a leader involve the following:

• Acknowledge that an opposing situation exists. Acquaint yourself with what’s
happening and be open about the problem.
• Let the individuals express their feelings.
• Define the problem. What is the issue? What is the negative impact on work or
relationships? Are different personality styles part of the problem? Meet with the
opposing parties separately at first and gain their perspective on the situation.
• Determine the underlying need.
• Find common areas of agreement. Agree on the problem; agree on some small
change to give a feeling of compromise. Find solutions to satisfy needs.
• Generate multiple alternatives.
• Determine which actions will be taken.
• Make sure involved parties buy into actions. (Total silence may be a sign of passive
resistance.) Be sure you get real agreement from everyone.
• Determine follow-up to monitor actions and sustained agreements. Schedule a
follow-up check-in to determine how the solutions are working and how those
involved feel about how the solutions are working.

What if the conflict goes unresolved? If the conflict is causing a disruption in the
workplace and it remains unresolved, you may need to explore other avenues. An outside
consultant such as a mediator may be able to offer other insights on solving the conflict
problem. In some cases, the conflict becomes a performance issue and may become a
topic for coaching sessions, performance appraisals, or disciplinary action.

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Sharam Kohan
Sharam Kohan

Sharam Kohan: Biography

Sharam Kohan is a seasoned professional with an extensive background in law, human relations, and organizational leadership. Currently a degree candidate for an LLM at UC Berkeley Law, Sharam brings a unique blend of legal education, hands-on experience, and a deep commitment to social justice and human rights.

With a career that spans diverse sectors, Sharam's expertise extends far beyond the classroom. He has served as a Human Relations Commissioner, contributing his leadership to Alameda County’s Human Relations Commission, where he worked on initiatives to improve community relations and promote equity. His dedication to social change is also evident in his philanthropic efforts as a donor to organizations like FACES SF, which provides vital resources and support to the Bay Area’s underserved communities.

An advocate for labor and employment rights, Sharam holds a specialization in Employment Law from Temple University School of Law, which has furthered his ability to navigate complex legal frameworks. His professional journey includes leadership roles across human resources and operations, where he has honed his ability to manage teams, shape organizational culture, and implement effective strategies that drive success. He also holds SHRM certification, further solidifying his expertise in human resources management.

As a writer and thought leader, Sharam has authored multiple works that delve into complex philosophical and legal topics. His books, Judgment, a Priori Itself and Sartre’s Conception of Freedom, explore the intersections of law, philosophy, and human freedom, blending his academic background with a passion for intellectual inquiry. These works have garnered attention for their thoughtful analysis and exploration of complex ideas, establishing Sharam as a respected voice in both legal and philosophical circles.

Though not a traditional legal scholar, Sharam’s interdisciplinary approach to understanding law and society has made him a sought-after commentator on topics ranging from legal theory to organizational dynamics. His writing can be found on various platforms, including his blog at Harvard, where he shares insights on law, politics, and social issues.

Sharam Kohan is a dynamic and forward-thinking professional with the knowledge, experience, and passion to contribute meaningfully to the legal, social, and business landscapes.

For more on Sharam Kohan’s work, visit his blog at archive.blogs.harvard.edu/kohan and his author pages on Amazon, including Judgment, a Priori Itself and Sartre's Conception of Freedom.

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