Here is SHRM’s definition: “Learning and Development activities enhance the
Knowledge, Skills, Abilities and Other characteristics (KSAOs) and competencies of the
workforce in order to meet the organization’s business needs.”
Key Concepts
• Approaches to coaching and mentoring (e.g., formal, informal mentorship
programs)
• Career development
• Developmental assessments (e.g., 360s)
• Knowledge-sharing techniques and facilitation
• Learning and development approaches and techniques (e.g., e-learning, leader
development)
• Learning and development program design and implementation (e.g., ADDIE model)
• Learning evaluation (e.g., Kirkpatrick four-level model)
• Learning theories (e.g., adult learning theory)
• Needs analysis types (e.g., person, organizational, training, cost-benefit) and
techniques (e.g., surveys, observations, interviews)
• Organizational analysis (e.g., performance analysis).
• Techniques for career development (e.g., career pathing, career mapping)
